Home Phone Service - General FAQ

1. What is Alldaytalk Home Phone Service?
2. Does Alldaytalk work with my Shaw/Roger Cable or Telus/Bell ADSL internet service ?
3. I like to get multiple phone lines and go phone numbers hunting, is it possible?
4. I have Security Alarm System , which hook up to a monitor company and installed at my home, can I still use your service?
5. Can I plug your phone adaptor into a wall jack in my house and use it at the same way or same time as my local telephone service ( in house wiring) ?

Home Phone Service - Calling Plans and Rates FAQ

1. Is there a setup fee or other charge when I first subscribe for your calling plans?
2. How do you charge me when I first subscribe to your service and also can I change my rate plan at any time, and if yes, how do I change my rate plan?

Home Phone Service - Keep My Existing Phone Number FAQ

1. What happens once I submit my LOA to Alldaytalk? and How long does the transfer of my phone number take?
2. What if I change my mind and don't want to transfer my number?
3. Should I contact my current phone carrier to disconnect my service?
4. Why can't I transfer my number?

Home Phone Service - Billing and Payment FAQ

1. Do you take methods of payment other than a credit card? How do you bill for services, and how the initial charge will be billed?
2. What if there is a problem with my credit card or my credit card got declined?
3. What if the calling rates change?
4. Are there any taxes on Alldaytalk service?

Home Phone Service - Troubleshooting FAQ

1. I can only hear one way, what is wrong with my set up?
2. Sound Quality is poor.
3. I can make local calls but can not call internationally.
4. Home Adapter Installation Guide

Home Phone Service - General FAQ

What is Alldaytalk Home Phone Service?

Alldaytalk is using VOIP ( Voice Over IP ) technology through high speed internet to offer customers make a local or long distance call with cost-effective calling solutions. Moreover, Alldaytalk includes lot of FREE advanced and basic calling features which most people have to pay extra to receive with their current local phone provider.

Does Alldaytalk work with my Shaw/Roger Cable or Telus/Bell ADSL internet service ?

Alldaytalk works with most high speed internet service, for example, Telus/Bell ADSL or Shaw/Roger Cable or even some satellite internet services. If you have cable then Alldaytalk can replace your Telus phone service. Since ADSL customers need a phone line for ADSL service itself, Alldaytalk can be your best solution as a second phone line.

I like to get multiple phone lines and go phone numbers hunting, is it possible?

It Is possible to use two phone lines at most with Alldaytalk phone adapter, if you subscribe two phone lines service, you can even go phone number hunting, so two different member can answer the call in the same time.

I have Security Alarm System , which hook up to a monitor company and installed at my home, can I still use your service?

Unfortunately, Alldaytalk service currently is not compatible to security alarm system which connect to a monitor company, therefore you may need to cancel the monitor service before you use our service, since you may need a traditional phone line to notify your monitor company in case of a house break-in.

VoIP work on High Speed Internet service. Alarm systems require primary land line to be able to report emergencies. High Speed Internet service will not work in the case of a power outage and would therefore not be a reliable replacement for a primary phone line for the purpose of a home alarm system.

Can I plug your phone adaptor into a wall jack in my house and use it at the same way or same time as my local telephone service ( in house wiring) ?

If you still have local telephone service, to do so may damage the phone adaptor and you are doing it on your own risk, but if you do not have local telephone service, then it may work, please consult it with our technical support team, but we did not guarantee its success. Another better way to solve the problem is you can purchase extendable cordless phones with multiple handsets, so you can use them in any place you need.

Home Phone Service - Calling Plans and Rates FAQ

Is there a setup fee or other charge when I first subscribe for your calling plans?

No, we do not have account activation fee, but only a deposit charge of $50 applies for our phone adaptor rental service. The deposit is returned if you choose to return the phone adapter.

How do you charge me when I first subscribe to your service and also can I change my rate plan at any time, and if yes, how do I change my rate plan?

Yes. you can switch to a new plan at any time. But the new plan will only take effect from next billing cycle usually that will be first day of each month. You can call our customer service for the plan change. When you first time enroll to our plan, we will calculate rate portion from the date after Satisfaction Guarantee period till end of that month, and then from next billing cycle, you will be charged by the whole price of your selected plan. /p>

Home Phone Service - Keep My Existing Phone Number FAQ

What happens once I submit my LOA to Alldaytalk? and How long does the transfer of my phone number take?

Once we receives your LOA, we will send you a confirmation email and contact your current service provider to initiate the transfer of your phone number.
The transfer process takes an average of 5 business days from the time we receive your completed correct documents. If any information is missing on the documents, it will delay the process. When your phone number has been transferred we will email you again to let you know that the operation has been completed.
You are responsible for subscription or usage charges for both your Alldaytalk and existing local phone service during the transition time, even if it takes longer than the estimated 10 business days.

What if I change my mind and don't want to transfer my number?

If you decide to cancel your request to transfer your number to us, please contact Customer service immediately. But after we submit your submit of LOA and phone bill, we may not be able to stop the transfer.

Should I contact my current phone carrier to disconnect my service?

No. You should NOT disconnect your service during the transition. Doing so may cause you to lose ownership of the number before it has been moved to us. Once your phone number has been transferred to us, your service will automatically terminate with your current provider if that was the only telephone number on your account. Contacting your current service provider may actually cause delays in the process. You are responsible for subscription or usage charges for your existing phone service during the transition period.

Why can't I transfer my number?

Sometimes telephone numbers can't be transferred to us. In some instances you can correct the problem so your number can be transferred if you just filled out incorrect data in the LOA corresponding to your phone bill . Unfortunately some customers will still not be able to port their number.
The most common reasons are:
1.You have an outstanding balance with your current provider. Please work with your current provider to resolve the balance and contact us to confirm that we can continue with the transfer.
2..You have a distinctive ring or smart ring on your telephone number. Please contact your local provider to have the distinctive ring disabled and then contact us to confirm that we can continue with the transfer.
3.You have multiple telephone numbers or lines and the provider is unsure which to transfer. Be sure to specify the telephone number to transfer in your Letter of Authorization.
4.Some local providers do not have the technical capabilities to port telephone numbers.
5.We are not able to transfer international numbers. and we does not yet have a porting relationship in a few local calling areas.

Home Phone Service - Troubleshooting FAQ

I can only hear one way, what is wrong with my set up?

It could be that you installed our phone adapter behind the firewall or your router has the special firewall rules implemented. You can try following steps to solve the problem:
1. Download and install the latest firmware for your router: Please visit the router manufacturer's web site to download the firmware.
2. Complete a factory reset on the router: Review the router's documentation for the factory reset and be aware that your Internet Provider may have special configuration requirements such as a username and password, which you may need to re-configure after the factory reset is performed.
3. Firewall: Firewall rules that conflict with the phone / adapter's Internet ports will cause a disruption in service. Only if you configured specific firewall rules and are familiar with the configuration, please allow the following ports for the phone adapter; otherwise your router does not need extra firewall rules. You can contact our technical support team for this issue. therefore,
please see the Installation Guide for correct setup procedures.

Sound Quality is poor.

There are several reasons that may cause poor voice quality. It is usually due to lack of bandwidth. If you are using computers on the net at the same time, then you should make sure they are not infected with a virus ,spy ware or adware. Another issue that may consume your bandwidth is you are running a P2P program, like eDonkey, Btorrent or Imesh etc... you should limit the upload and download bandwidth from the programs to let the voice packets have enough bandwidth to pass through.
If it is not one of these problems, then you should check with your ISP to make sure your internet connection conditions are normal.

I can make local calls but can not call internationally.

If you want to make an international call, please dial as the following format
To USA 1+(area code) + phone number
To other countries 011+(country code) + (area code) +phone number

Home Phone Service - General FAQ

What is Alldaytalk Home Phone Service?

Alldaytalk is using VOIP ( Voice Over IP ) technology through high speed internet to offer customers make a local or long distance call with cost-effective calling solutions. Moreover, Alldaytalk includes lot of FREE advanced and basic calling features which most people have to pay extra to receive with their current local phone provider.

Does Alldaytalk work with my Shaw/Roger Cable or Telus/Bell ADSL internet service ?

Alldaytalk works with most high speed internet service, for example, Telus/Bell ADSL or Shaw/Roger Cable or even some satellite internet services. If you have cable then Alldaytalk can replace your Telus phone service. Since ADSL customers need a phone line for ADSL service itself, Alldaytalk can be your best solution as a second phone line.

I like to get multiple phone lines and go phone numbers hunting, is it possible?

It Is possible to use two phone lines at most with Alldaytalk phone adapter, if you subscribe two phone lines service, you can even go phone number hunting, so two different member can answer the call in the same time.

I have Security Alarm System , which hook up to a monitor company and installed at my home, can I still use your service?

Unfortunately, Alldaytalk service currently is not compatible to security alarm system which connect to a monitor company, therefore you may need to cancel the monitor service before you use our service, since you may need a traditional phone line to notify your monitor company in case of a house break-in.

VoIP work on High Speed Internet service. Alarm systems require primary land line to be able to report emergencies. High Speed Internet service will not work in the case of a power outage and would therefore not be a reliable replacement for a primary phone line for the purpose of a home alarm system.

Can I plug your phone adaptor into a wall jack in my house and use it at the same way or same time as my local telephone service ( in house wiring) ?

If you still have local telephone service, to do so may damage the phone adaptor and you are doing it on your own risk, but if you do not have local telephone service, then it may work, please consult it with our technical support team, but we did not guarantee its success. Another better way to solve the problem is you can purchase extendable cordless phones with multiple handsets, so you can use them in any place you need.

Home Phone Service - Calling Plans and Rates FAQ

Is there a setup fee or other charge when I first subscribe for your calling plans?

No, we do not have account activation fee, but only a deposit charge of $50 applies for our phone adaptor rental service. The deposit is returned if you choose to return the phone adapter.

How do you charge me when I first subscribe to your service and also can I change my rate plan at any time, and if yes, how do I change my rate plan?

Yes. you can switch to a new plan at any time. But the new plan will only take effect from next billing cycle usually that will be first day of each month. You can call our customer service for the plan change. When you first time enroll to our plan, we will calculate rate portion from the date after Satisfaction Guarantee period till end of that month, and then from next billing cycle, you will be charged by the whole price of your selected plan. /p>

Home Phone Service - Keep My Existing Phone Number FAQ

What happens once I submit my LOA to Alldaytalk? and How long does the transfer of my phone number take?

Once we receives your LOA, we will send you a confirmation email and contact your current service provider to initiate the transfer of your phone number.
The transfer process takes an average of 5 business days from the time we receive your completed correct documents. If any information is missing on the documents, it will delay the process. When your phone number has been transferred we will email you again to let you know that the operation has been completed.
You are responsible for subscription or usage charges for both your Alldaytalk and existing local phone service during the transition time, even if it takes longer than the estimated 10 business days.

What if I change my mind and don't want to transfer my number?

If you decide to cancel your request to transfer your number to us, please contact Customer service immediately. But after we submit your submit of LOA and phone bill, we may not be able to stop the transfer.

Should I contact my current phone carrier to disconnect my service?

No. You should NOT disconnect your service during the transition. Doing so may cause you to lose ownership of the number before it has been moved to us. Once your phone number has been transferred to us, your service will automatically terminate with your current provider if that was the only telephone number on your account. Contacting your current service provider may actually cause delays in the process. You are responsible for subscription or usage charges for your existing phone service during the transition period.

Why can't I transfer my number?

Sometimes telephone numbers can't be transferred to us. In some instances you can correct the problem so your number can be transferred if you just filled out incorrect data in the LOA corresponding to your phone bill . Unfortunately some customers will still not be able to port their number.
The most common reasons are:
1.You have an outstanding balance with your current provider. Please work with your current provider to resolve the balance and contact us to confirm that we can continue with the transfer.
2..You have a distinctive ring or smart ring on your telephone number. Please contact your local provider to have the distinctive ring disabled and then contact us to confirm that we can continue with the transfer.
3.You have multiple telephone numbers or lines and the provider is unsure which to transfer. Be sure to specify the telephone number to transfer in your Letter of Authorization.
4.Some local providers do not have the technical capabilities to port telephone numbers.
5.We are not able to transfer international numbers. and we does not yet have a porting relationship in a few local calling areas.

Home Phone Service - Billing and Payment FAQ

Do you take methods of payment other than a credit card? How do you bill for services, and how the initial charge will be billed?

Currently, We only accept credit cards with a Canadian billing address as a form of payment. We accept MasterCard and Visa cards.

What if there is a problem with my credit card or my credit card got declined?

If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately via e-mail or telephone. If we are not able to contact you within a reasonable amount of time or do not receive a response from you, we will suspend your account. You can also login to Alldaytalk website to update your credit card information.

What if the calling rates change?

Alldaytalk may at times change the rates for calling certain destinations. You are not locked into these rates, so you will enjoy the benefits any time we lower a cost. Your calls will be billed at the rate that was in affect at the time the calls were placed. Always check our current phone rate from our website.

Are there any taxes on Alldaytalk service?

Currently Alldaytalk is required to charge PST and GST taxes on our broadband phone service, with the exception of the initial deposit charge. In the future, various regulations and policies may be enforced on broadband phone services that will require Alldaytalk to charge different taxes. You will be notified in advance of these changes via our website.

Home Phone Service - Troubleshooting FAQ

I can only hear one way, what is wrong with my set up?

It could be that you installed our phone adapter behind the firewall or your router has the special firewall rules implemented. You can try following steps to solve the problem:
1. Download and install the latest firmware for your router: Please visit the router manufacturer's web site to download the firmware.
2. Complete a factory reset on the router: Review the router's documentation for the factory reset and be aware that your Internet Provider may have special configuration requirements such as a username and password, which you may need to re-configure after the factory reset is performed.
3. Firewall: Firewall rules that conflict with the phone / adapter's Internet ports will cause a disruption in service. Only if you configured specific firewall rules and are familiar with the configuration, please allow the following ports for the phone adapter; otherwise your router does not need extra firewall rules. You can contact our technical support team for this issue. therefore,
please see the Installation Guide for correct setup procedures.

Sound Quality is poor.

There are several reasons that may cause poor voice quality. It is usually due to lack of bandwidth. If you are using computers on the net at the same time, then you should make sure they are not infected with a virus ,spy ware or adware. Another issue that may consume your bandwidth is you are running a P2P program, like eDonkey, Btorrent or Imesh etc... you should limit the upload and download bandwidth from the programs to let the voice packets have enough bandwidth to pass through.
If it is not one of these problems, then you should check with your ISP to make sure your internet connection conditions are normal.

I can make local calls but can not call internationally.

If you want to make an international call, please dial as the following format
To USA 1+(area code) + phone number
To other countries 011+(country code) + (area code) +phone number